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Help and FAQs

FAQS

These are the top frequently asked questions:

1. Where is my package/ Tracking status/ Delivery Time ? Check these pages for customers Inside Australia, Outside Australia.

2. Do we ship to European Countries ? Yes, we ship to all the countries. Shipping fees start from AU$9.95. Please check all the shipping methods while checking out.

3. Local Pick up ? Yes. From Liverpool (Sydney) NSW 2170. After 5PM.

4. Express Post in Australia ? Order before 4PM. We will ship by 5PM.

5. About Tax Invoice with GST ? We are not registered in GST, so there is no tax invoice with GST...read more 

If you have any other questions, please write us, we will reply you after 5PM (Sydney Time).

My order
 
Click the "My Account" link at the top right hand side of our site to check your orders status. Most orders ship within 24 hours but some may take up to 72 hours to process depending on volume of orders received in any given day. An email is automatically sent with tracking information(if you have paid for registered post) once your order is shipped. Please note: Some items on your order may be drop shipping separately, please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. 
 
Please write us at hello@buildcircuit.com.au with any questions.
 
My package has not arrived yet. Is it lost?
Best answers:
 
Delivery time: For all the shipping methods, delivery time is 2-4 business days in Australia and 5- 15 business days for rest of the world. Our responsibility is to dispatch the item within 2 days, we always do that and if there is any tracking code, we will provide that also.
 
For international orders, there are two companies working on the delivery of your package, i.e. Australia Post OR china post and the postal service of your country. If the shipping service of your country takes time, you have to wait for your package.
 
How can I track my package?
 
When your order ships, you will receive an email with tracking information. If your selected shipping method includes tracking, we will provide you a tracking code.
 
TRACKING PAGE
 
Please note: Some items on your order may be drop shipping separately, please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact us with any questions.
 
We assume that you read the terms and conditions before you make payment. You can read more about tracking on shipping policy page.
 
How do I download my PDF?
 
You will be emailed a link to download your PDF. This link will be automatically be sent after your order has been processed. If you do not receive this link, please drop us a line at contact@buildcircuit.com.au.
 
How do I change quantities or cancel an item in my order?
 
All orders are processed the following day from order placement. For example if you placed an order Monday, your order would be processed on Tuesday (weekends, holidays and order volume are the exception, during the holiday season your order may take and extra day or two to process). Order quantities and items cannot be edited on your completed order; if you would like to cancel your order please call us at +61451018157 within 8-10AM Sydney time the business day following your order. As our process has been streamlined to maximize order throughput, there are no guarantees that your order can be cancelled before shipment, but we will make every effort to accommodate you. 
 
Please note that once an order has been shipped, the order is no longer editable.
 
My order never arrived.
 
Although we take special care during packing to insure the safe arrival of your package, shipping accidents and damage can occur. BuildCircuit is not liable for packages damaged or lost in transit. We cannot issue a refund for items lost or damaged in transit. Should the package arrive to you deformed or damaged, please contact the carrier for a refund. The toll-free number for Australia post is +61 3 8847 9045 Email us at email@buildcircuit.com.au and we will help provide any information we have to help in your claim. Please note, for packages marked as delivered 
by carrier, but not in the customers possession, BuildCircuit is not liable for. Please make note to carrier if you will not be home to take delivery, with any special instructions or provide a safe place to leave your package, we are not responsible for package theft once it is delivered to your address or building. 
 
An item is missing from my shipment.
 
Please note: Some items on your order may be drop shipping separately, please check the product page of those items for delivery times, some items may take up to 4 weeks and tracking may not be available immediately. Please contact at email@buildcircuit.com.au with any questions regarding it.
 
My product is missing parts or is defective
 
Our vendors do their best to insure that your kits have everything needed and advertised to complete without delay, but occasionally mistakes happen and a part gets left out or are defective. If you have a defective part or can't find a part and have checked all contents carefully (sometimes fragile parts are placed inside a battery case to prevent damage for example) please email customer service at email@buildcircuit.com.au with your order number in the subject line and the part that is missing/defective listed in your email. Thanks!
 
MY ACCOUNT
 
How do I create an account? 
 
Click the Login link in the upper right-hand corner of our site or the by clicking the Login/Register/My Account link in the footer. Then click the "Login/Register" and simply follow the prompts to complete setting up your account.
 
How do I edit my account information? 
 
Click the Log in link in the upper right-hand corner of our site.
 
I forgot my password. 
 
Click the My Account link in the upper right-hand corner of our site. Under the Password entry field, click on the link that says "Forgot your password?". Enter your email address and click Submit, and you will be sent an email with instructions on resetting your password.
 
Returns
 
I received the wrong product.
 
Occasionally mistakes happen, if you have received the wrong product, please contact customer service at  email@buildcircuit.com.au or call +61 (0)451018157 within 72 hours of receiving the product and we will be happy to help remedy the situation.
 
How do I return an item?
 
Check out our returns policies and procedures here
 
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
 
Security
 
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
 
Pricing and Billing
 
What forms of payment do you accept?
 
We currently accept Visa, Mastercard, American Express, Discover and PayPal Express. If none of these methods are available to you, please contact Customer Service for options at +61 45 10 18 157 or by email at contact@buildcircuit.com.au.
 
I have a question on my charges.
 
Click the Log in link in the upper right-hand corner of our site to review your orders. You may compare your order history on our website with your financial records.
 
If you have further questions or concerns, please contact customer service for further assistance at email@buildcircuit.com.au with your order number in the subject line.
 
How can I print a copy of my receipt/invoice ? 
 
Please contact email@buildcircuit.com.au if you require an invoice for your purchase.
 
When will my credit card be charged ?
 
Your credit card will be charged at the time your order is processed. While we try to process orders the day after they are received, please allow 1-3 business days for processing, especially at peak times and following weekends. Time to delivery is in addition to processing time.

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